Effective Date: 14 February 2025
At Open Food Standard Limited, Company number 16122150, Registered office address 7 Bell Yard, London, England, WC2A 2JR (“we”, “us”, or “our”), we are committed to your satisfaction by offering a no-questions-asked refund policy designed to provide you with complete peace of mind. We process all purchases and subscriptions through Stripe, ensuring a secure and reliable experience.
Money-Back Guarantee: One-Time Payment Plan
Cancel-Anytime Policy for the Subscription Plan
Payment Processing via Stripe
General Conditions
Contact Information
Money-Back Guarantee: One-Time Payment Plan
Label Heart Unlimited Risk-Free Guarantee
- Risk-Free Purchase: For our one-time payment plan “Label Heart Unlimited” you can purchase our product risk-free for 14 days.
- Refund Eligibility: If you are not completely satisfied within 14 days of your purchase, simply request a refund, and we will refund the full purchase amount, no questions asked.
- How to Request a Refund:
- Automatic One Click Refund from your Account section of Label Heart.
- Contact our customer support team by visiting our https://www.labelheart.com and use the Customer Support Chat at the bottom right part of the screen or contact us at hello@openfoodstandard.com with your purchase details (e.g., email, last invoice number and/or date of purchase, you can find your last invoice in your inbox).
- Your refund will be processed through Stripe using the same payment method you originally used.
Cancel-Anytime Policy for the Subscription Plan
- Flexible Cancellation: Our subscription plan is designed to provide you with maximum flexibility. You can cancel your subscription at any time, with no questions asked. Once you cancel, you will continue to enjoy your subscription benefits until the end of the last paid monthly period.
- How to Cancel Your Subscription:
- You can cancel your subscription through your account settings on our website/webapp or by contacting our customer support at hello@openfoodstandard.com.
- Please email us from the email address you used to create the subscription plan for prompt processing.
- Payment Processing: All subscription payments are handled via Stripe, and any necessary refunds or adjustments will be processed using Stripe’s secure payment system.
Payment Processing via Stripe
- Secure Transactions: All purchases and subscription transactions are processed through Stripe, ensuring a secure and efficient experience.
- Refund Method: Refunds will be issued using the same payment method originally used for the transaction, processed directly through Stripe.
- Stripe Policies: Please note that while we aim to process refunds promptly, the final timing of the refund may be subject to Stripe’s processing times and policies.
General Conditions
- Purchases Covered: This refund policy applies to purchases made directly through our website/webapp or via our authorized platforms using Stripe as the payment processor.
- Policy Modifications: We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website and will apply only to purchases made after the effective date of the updated policy.
Contact Information
If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact us: hello@openfoodstandard.com.
